I offer customized consulting and training workshops on personal safety, hostile customers, confrontation management, violence theory and productive communication.
I have provided consulting, research, writing, presentations and training services addressing conflicts in:
Government, Commercial, School and Office settings
Home Visitors (including outreach, teachers, medical staff, utility, and social workers)
Public Spaces (including streets, parks and bike paths)
Social services (including shelters and mental health agencies)
Some personal safety seminars emphasize martial arts or fighting techniques. Those can be valuable, but they can also be unrealistic for people who are not physically fit or motivated to put in hours at a dojo every week for the next few years. They can also be a bad match for employees who are actively discouraged from taking on a policing role, such as for liability reasons. Instead, they may find de-escalation and survival tips more applicable to their daily lives.
My adult seminars emphasize non-violent de-escalation techniques applicable to a wide variety of conflict scenarios, ranging from angry customers and difficult employees to distressed family members, clients and co-workers. Realistic options or protocols have to mesh with the day to day lives of the people in attendance. Depending on whether you work alone or in a crowd, in an office, school or medical clinic, on the road or in private homes, you will benefit from different tools and preparation. Customized fundamental and follow-up sessions can combine lecture, role plays, planning assistance, group work and priming for productive communication beyond the crisis point.
Over the course of my police department crime prevention career I provided confrontation management and safety consultations, assessment and training to countless organizations, including:
- Mt. Pisgah conservation area
- Broward County schools, Florida
- Oregon Dept. of Human Services
- Halfway House Services Inc.
- Willamette Valley Cancer Institute
- Mountain Rose Herbs
- Northwest Credit Unions Association
- Lane County
- Willamette Family Treatment Services
- U.S. Bank
- Trillium Healthcare
- American Society of Safety Engineers
- Bahzhiser Engineering
- Serenity Lane
- Eugene Parks Department
- Eugene Water and Electric Board
- Medical Office Assistants Association
- International Society for Technology in Education (ISTE)
- Lane County Legal Aid
- Temple Beth Israel
- Oregon Recreation and Parks Association
- Eugene Public Works
- Pacific Continental Bank
- Cascade Health Solutions
- Women in Construction
- Landlord Tenant Association
- Pain Management Associates
- National Association of Housing Officials
- Valley West Nursing Home
Who I am and how to reach me.
My expertise comes from 10 years in crisis intervention and 30 years with the Eugene Police police department, primarily as a crime prevention specialist. Over the past two decades I have consulted regularly to schools, educational groups and related government and private organizations, such as the National Clearinghouse for Educational Facilities within the National Institute of Buildings in Washington, D.C. where I have served as a writer and consultant on safe, healthy and positive school design, and the application of security technologies. I have served groups in California, Oregon, Indiana, Maryland, Washington, D.C., Mississippi, Georgia and Louisiana over the past half dozen years, working with the Oregon Safe Schools Summit, the Indianapolis Schools, the Rollins School of Public Health, the Northwest Regional Education Lab,the Hamilton Fish Institute, Safe Havens International, School Planning and Management, College Planning and Management, the California Department of Education, and the U.S. Department of Education Office of Safe and Drug Free Schools.
I can be reached at firstname.lastname@example.org or 541-543-1774.